FAQ

PERTANYAAN YANG SERING DIAJUKAN

  • Bagaimana cara memiliki akun Maternal Disaster di website?
    Apabila anda pernah berbelanja via website Maternal Disaster, otomatis anda akan memiliki akun website Maternal Disaster
  • Bagaimana cara melakukan pemesanan?
    Cara pemesanan silahkan klik disini. Harap isi data diri dengan benar agar tidak terjadi kesalahan saat pengiriman
  • Bagaimana cara melacak pesanan?
    Apabila anda sudah mendapatkan nomor resi via email, silahkan lacak pesanan anda di www.cekresi.com dan masukan nomor resi yang kami berikan
  • Kemana harus membayar pesanan?
    Sementara ini kami hanya menyediakan 1 metode pembayaran yaitu via transfer bank (BCA).
  • Berapa lama batas waktu pembayaran pesanan?
    Batas waktu pesanan anda 1×24 jam, jika melebih batas waktu pembayaran makan pesanan anda akan otomatis batal
  • Bagaimana cara mengkonfirmasi pembayaran?
    Silahkan klik disini(link payment confirmation) untuk mengkonfirmasi pembayaran
  • Apa jasa kurir yang digunakan?
    Untuk pembelian via website, kurir yang kami gunakan yaitu JNE.
  • Kapan pesanan dikirim?
    Pesanan akan dikirim setelah kami menerima konfirmasi pembayaran yang dilakukan dalam waktu maksimal 1x24jam. Pengiriman dapat dilakukan pada hari yang sama atau keesokan harinya (kecuali hari Sabtu & Minggu tidak ada pengiriman).
  • Berapa biaya pengiriman?
    Biaya pengiriman tergantung dari jumlah pesanan dan berat pesanan anda, silahkan masukan pesanan dan biaya pengiriman akan secara otomatis terakumulasi.
  • Bagaimana cara mendapatkan resi pemesanan?
    Resi akan dikirimkan via email 1 hari setelah pesanan diproses.
  • Bagaimana kebijakan pengembalian atau penukaran barang?
    Klik disini untuk info lengkap tentang kebijakan pengembalian atau penukaran barang.
  • Bagaimana cara mendapatkan member card?
    Pembelanjaan dengan nominal Rp 1.000.000 secara otomatis akan mendapatkan member card yang berlaku selama 1 tahun.
  • Bagaimana cara menggunakan member card ketika berbelanja?
    Anda dapat memasukan nomer member card ketika akan melakukan pembayaran / checkout.

FREQUENTLY ASKED QUESTIONS

  • How do I get an account in Maternal Disaster website?
    If you have shopped via Maternal Disaster website, you will automatically have an account in Maternal Disaster website.
  • How do I order?
    Click here to order. Please fill in your personal data carefully and correctly to avoid shipping errors.
  • How can I track my order?
    If you have received the receipt number on your registered e-mail, you can track tour order in www.cekresi.com and insert the provided receipt number.
  • What payment method do you provide?
    Right now, we only provide 1 payment method via bank transfer (BCA).
  • Is there a payment deadline for my order?
    Your order is valid for 1×24 hours, if the payment is made after, then your order will automatically be canceled.
  • How do I confirm my payment?
    Click this link (link payment confirmation) to confirm your payment.
  • What shipping courier do you use?
    For purchase via website, we use JNE as the shipping courier.
  • When will my order be shipped?
    Your order will be shipped once we have received the payment confirmation which has to be done in maximum 1×24 hours. The shipment will be made on the same or the next day (except Saturday & Sunday where there are no shipments).
  • How much is the shipping cost?
    The shipping cost depends on the quantity and the weight of your order. Please add your order to the cart and the shipping cost will automatically be calculated.
  • When do I get my payment receipt?
    The receipt will be sent to your e-mail address one day after your order is processed.
  • What is the refund and exchange policy?
    Click here (link refund policy) for your information on our refund and exchange policy.
  • How do I get a member card?
    A one time purchase of Rp1.000.000 will automatically get you a member card that’s valid for 1 (one) year.
  • How to use my member card when making my order?
    Please insert your member card number on payment checkout.